tbaj Privacy Policy

What Information We Collect

We collect various types of information when you create an account and use services at tbaj. The categories of this information are described in detail below:

1.1 Registration and Identity Verification Information

• Full name, date of birth, gender, and nationality
• Email address and mobile number
• Username and encrypted password
• Identity verification documents (national ID card, passport, or driving licence)
• Residential address

1.2 Financial Information

• Deposit and withdrawal history
• Transaction reference numbers for bKash, Nagad, Rocket, or bank transfers
• Account balance and bonus history

1.3 Usage Information

• IP address, browser type, and operating system
• Duration of site visits and pages viewed
• Gaming history, bet amounts, and results
• Device ID and session data
• Login time and geographic location (country level)

1.4 Communication Information

• Records of live chat conversations
• Email correspondence and complaint details
• Feedback form and survey responses

How Collected Information Is Used

tbaj uses collected information only for specific legitimate purposes. We do not sell your information to unauthorised third parties under any circumstances.

2.1 Service Operations

• Creating, verifying, and managing accounts
• Ensuring the processing of deposits and withdrawals
• Providing gaming services and recording results
• Managing bonuses, promotions, and VIP rewards

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorised access to accounts
• Complying with anti-money laundering (AML) regulations
• Monitoring suspicious transactions
• Preventing the creation of multiple accounts

2.3 Customer Service Improvement

• Resolving your issues promptly
• Improving platform performance
• Personalising the user experience
• Sending important updates and notifications

2.4 Responsible Gaming

By analysing your gaming behaviour data we identify signs of problematic gaming and provide necessary support. Visit our Responsible Gaming page to learn more.

Cookies and Tracking Technologies

tbaj uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Cookies We Use

• Essential Cookies: Essential for ensuring the basic functionality of the site (login sessions, security tokens). These cannot be disabled.
• Functional Cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Collect anonymous statistics to understand site usage patterns.
• Performance Cookies: Monitor page load speed and platform performance.

3.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, this may limit some features of the site. Contact our support team via live chat for detailed guidance.

Data Storage and Security Measures

tbaj has adopted industry-standard technical and organisational measures to ensure the security of your personal information.

4.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.
• Regular Security Reviews: Periodic system audits conducted by third-party security experts.
• Two-Factor Authentication: Two-factor authentication (2FA) is available as an additional security layer for your account.

4.2 Data Retention Period

We retain your information for as long as necessary to meet legal obligations, resolve disputes, and enforce our agreements. After account closure, some information may be retained for a specified period in accordance with regulatory requirements. Once that period ends, information is securely deleted or anonymised.

4.3 Response to a Data Breach

In the event of a data breach we will investigate promptly and, where applicable, notify affected users as quickly as possible.

Information Sharing with Third Parties

tbaj does not sell, rent, or exchange your personal information to third parties. However, information may be shared in the following specific circumstances:

5.1 Service Providers

Limited information is shared with trusted service providers that assist in operating our business, such as:

• Payment processors (bKash, Nagad, Rocket, and approved banks)
• Identity verification services
• Technology infrastructure and cloud storage providers
• Game software providers (including Pragmatic Play, Spribe, JILI, and PG Soft)

These organisations operate under strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

Information may be disclosed as required to comply with court orders, lawful requests from investigative authorities, or applicable legal obligations.

5.3 Business Changes

In the event of a business merger or acquisition, user information may be transferred to the new entity, but the terms of this privacy policy will remain in effect.

Your Rights and Choices

You have important rights over your personal information. tbaj respects these rights and will endeavour to respond as quickly as possible.

6.1 Right to Access Information

You may request to view the information stored in your account at any time. After verification, we will provide a copy of your information within a reasonable timeframe.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account settings.

6.3 Right to Delete Information

You may request that your information be deleted. However, we may be required to retain some information to comply with legal obligations or applicable regulations.

6.4 Right to Object to Processing

You may object to the processing of your information for specific reasons, particularly in the case of marketing communications.

6.5 How to Exercise Your Rights

To exercise any of the rights above, contact our support team via 24/7 live chat or by emailing [email protected]. We will verify your identity and respond within the specified timeframe.

Payment Information and Financial Security

The security of financial transactions at tbaj is one of our highest priorities. All deposit and withdrawal processes are protected via SSL encryption.

7.1 Payment Processing

We accept and process payments by the following methods:

• bKash: Minimum deposit ৳100, minimum withdrawal ৳800
• Nagad: Minimum deposit ৳100, minimum withdrawal ৳800
• Rocket: Minimum deposit ৳100, minimum withdrawal ৳800
• Bank Transfer: Minimum deposit ৳100, minimum withdrawal ৳800

7.2 Financial Information Confidentiality

Your complete payment account information (mobile banking PIN, bank password) is not stored by us. We only keep a limited portion of the transaction reference number and sender details for verification purposes.

7.3 Fast Withdrawal

Approved withdrawal requests are generally processed within 1 hour. In some cases, additional documents may be requested due to AML verification.

Protection of Minors

tbaj is a gaming platform operated exclusively for adults aged 21 years or older.

• We do not knowingly collect personal information from anyone under the age of 21.
• Age verification is mandatory at the time of registration and is confirmed through a valid identity document.
• If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.
• Parents or guardians can contact our support team to report concerns about a child's account.

Changes to the Privacy Policy

tbaj may update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Introduction of new services or technology
• Improvements to security measures
• Changes to business practices

9.1 Notice of Changes

For significant changes, we will notify you at your registered email address and update the "Last Updated" date on this page.

9.2 Acceptance of Changes

Continued use of our platform after a policy update will be considered acceptance of the revised policy. If you do not agree with the new policy, you may request to close your account.

Previous versions of this policy can be provided by our support team upon request.