Frequently Asked Questions
tbaj FAQ — Detailed Answers
to All Your Questions
From opening an account to bKash deposits, cricket betting, claiming bonuses, and safe gaming — you will find answers to all your questions about tbaj here.
Welcome to tbaj! On this FAQ page we have brought together answers to the most common questions from our players. Account registration, deposits and withdrawals via bKash or Nagad, rules for slots and live casino games, the welcome bonus, and responsible gaming — each topic is organized in a separate section below. If you cannot find the question you are looking for, contact our 24/7 live chat support.
Account and Registration
To open an account at tbaj, you need an active mobile number, a valid email address, and a strong password. You will also need to provide your name and date of birth during registration. Please note that tbaj is only for people aged 21 and above — accounts for those under this age are not permitted.
No, each person is allowed only one tbaj account per mobile number and per device. Attempting to open multiple accounts may result in all accounts being suspended, and any deposited funds and bonuses associated with them may be forfeited. One account is all you need for a safe and fair gaming experience.
On the tbaj login page, click the "Forgot Password?" option and enter your registered email or mobile number. A password reset link will be sent to you shortly. If you have any trouble, contact our 24/7 live chat support — our team is always ready to help in Bengali.
Yes, tbaj carries out account verification to ensure secure transactions and fair play. Identity verification may be required especially before withdrawals. This keeps your account protected and prevents unauthorized use. Contact live chat for more details about the verification process.
Absolutely. The tbaj website is fully mobile-friendly — you can log in from any browser on Android or iOS. There is no need to download a separate app. The screen adjusts automatically to fit your mobile display, so you can play and manage transactions comfortably on a small screen.
Deposits and Withdrawals
Deposits to tbaj via bKash are generally instant — in most cases your account balance is updated within a few seconds to a few minutes. If there is a delay, it may be due to a network issue; if your deposit has not shown up after 15 minutes, please notify us via live chat or support.
The minimum deposit at tbaj is ৳100 and the minimum withdrawal is ৳800 — this applies to all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer, the same limits apply. You can deposit small amounts, so new players can get started easily.
Log in to your tbaj account, go to the "Deposit" option, and select Nagad. Send the required amount to the displayed number and submit the transaction ID or reference number. The deposit is usually confirmed within a few minutes. You can start depositing from a minimum of ৳100.
tbaj itself does not charge any additional fees for withdrawals. However, bKash, Nagad, or Rocket may apply their own cashout or transfer charges, which are set by those third parties and are not within tbaj's control. Bank transfer withdrawals may also be subject to the relevant bank's charges.
tbaj generally processes withdrawals within 1 hour. If your account verification is complete and bonus wagering requirements have been met, withdrawals are processed even faster. Bank transfers may take a little longer. Our team reviews requests even at night and on holidays.
Yes, in addition to bKash and Nagad, tbaj also supports deposits and withdrawals via Rocket and bank transfer. Major Bangladeshi banks including Dutch-Bangla Bank, City Bank, and BRAC Bank are supported. Detailed steps for each deposit method are available in the Cashier section of your account.
Games and Rules
To bet on BPL (Bangladesh Premier League) matches at tbaj, first log in to your account and go to the cricket betting section. Select a match, choose the market type (match winner, run total, wickets, etc.), and enter your bet amount. Review the odds carefully before confirming your bet — once confirmed, changes are not possible.
RTP (Return to Player) is the long-term statistical return rate of a slot game — that is, the theoretical percentage of total wagers that is paid back to players over a long period. It is an average figure only; each spin is independent and outcomes are random. All slot games at tbaj are powered by certified Random Number Generators (RNG).
tbaj live casino offers live dealer games from world-class providers such as Evolution Gaming and Ezugi. Play blackjack, roulette, baccarat, and other games with real dealers in real time — just like sitting in an actual casino. With a good internet connection, you can play seamlessly on mobile as well.
Yes, tbaj offers in-play or live betting on the T20 World Cup and other international cricket tournaments. You can place bets at changing odds while the match is in progress — for example, how many runs in the next over or who will be dismissed next. Quick decision-making is important in live betting because odds change rapidly.
tbaj only offers games from reputable providers such as PG Soft, Pragmatic Play, JILI, and Spribe. The RNG of these games is audited by third-party organizations and certified for fair play. Each game result is completely independent and is not influenced by previous outcomes.
Bonuses and Promotions
After new registration at tbaj, a 200% welcome bonus is available on the first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳2,000, you will receive an additional ৳4,000 as a bonus — giving you a total of ৳6,000 to start playing with. To claim the bonus, activate the bonus option in the Cashier section.
A wagering requirement is the number of times you must place bets before a bonus becomes withdrawable. The wagering requirement for the tbaj welcome bonus is 10 times — meaning if you receive a ৳4,000 bonus, you must place a total of ৳40,000 in bets before you can withdraw. This is relatively low and convenient for players.
tbaj's VIP program has 5 levels — Bronze, Silver, Gold, Platinum, and Diamond. You can move up levels by playing regularly. Weekly cashback benefits: 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond. Higher levels also come with a personal account manager and exclusive offers.
tbaj pays cashback every week based on your VIP level. Cashback is calculated on your weekly net losses. Winnings from bonuses are generally not included in the cashback calculation. Contact live chat or your VIP manager for specific terms and conditions.
Bonuses can be used on most slots and casino games. However, some games or categories — such as certain live table games — may be excluded from wagering or may contribute less toward the wagering requirement. Check the detailed terms of the promotion before using a bonus, or ask in live chat.
Security and Responsible Gaming
Yes, tbaj uses the highest standard SSL encryption to keep your personal and financial information secure. We never sell or share your information with third parties — it is only used for necessary verification in compliance with legal requirements. For more details, please see our privacy policy.
Yes, tbaj is strictly for people aged 21 and above only. Age is verified at the time of registration and accounts of minors are closed immediately. Use parental controls to prevent underage individuals in your home from accessing this site.
tbaj takes responsible gaming with complete seriousness. If you feel you need a break, contact us via live chat or support — a temporary pause (self-exclusion) will be placed on your account. During this time you will not be able to log in or place bets. To learn more about responsible gaming, visit our Responsible Gaming page.
Yes, tbaj allows players to set their own spending limits. Set daily, weekly, or monthly deposit limits from your account settings or through live chat. Once a limit is set, it takes effect immediately. A waiting period applies when increasing a limit.
tbaj customer service is available 7 days a week, 24 hours a day. There are two ways to get in touch: click the live chat button on the website (assistance available in Bengali), or email us at [email protected]. Phone or WhatsApp support is not available, but live chat usually receives a very quick response.
tbaj believes that gaming is a form of entertainment — not a way to solve financial problems. We offer self-exclusion, deposit limit setting, and reality check features. If you feel that gaming is having a negative impact on your daily life, please seek help. For detailed guidance, visit our Responsible Gaming page.
Still have questions? Contact support
Our Bengali-speaking support team is ready to serve you 7 days a week, 24 hours a day. Reach us via live chat or email — you will get a quick response.
Live Chat
Direct chat in Bengali 24/7 — the fastest way to get help.
Email Support
[email protected] — send an email for detailed questions.
Terms & Conditions
Read the full terms for more details.